Shipping policy

HOW LONG DOES IT TAKE TO SHIP?
Since most of our goods are hand finished and/or made to order, please allow 1-2 weeks for domestic shipment and 2-3 weeks for International shipping depending on what shipping option you choose. 

HOW DO I GET FREE SHIPPING? 
We offer free domestic shipping promotions often, check the announcement bar or the bottom of our page for current promotions!

DO YOU GIVE TRACKING NUMBERS?
Once the item has shipped you will receive an automated email containing the tracking number.  If you have not received an email with a tracking number, your order has not shipped. Remember to allow 1-2 weeks for domestic shipment and 2-3 weeks for international, for order questions please email us at admin@lo-kiconcepts.com

WHAT COURIER IS USED FOR SHIPPING?
We ship our packages worldwide using USPS and DHL Express.

DO YOU SHIP OUTSIDE OF THE U.S.A?
Yes, we ship worldwide.  We offer two shipping carriers: United States Postal Service (USPS) and DHL Express.

Delivery by USPS and DHL Express: Your order will be delivered to your country's Customs office. Your Customs office will process the package and then it will be delivered by your local postal service, usually the same one that delivers your mail to you. This option has very limited tracking and delays can occur during shipping, Customs processing and during final delivery.

If any package is refused or undeliverable, the customer will be responsible for any return shipping costs or taxes. It can take 8 weeks or more for a refused or undeliverable package to arrive back to us. The original shipping cost is non-refundable.

Customs and Duty:

Your country's Customs office may add Customs taxes (VAT) and Duty to your package once it arrives at your Customs office. Customer must pay any customs, duties and/or taxes to the parcel carrier at delivery of the package. Your parcel carrier may contact you to arrange payment of these fees before the package can be delivered. If any package is refused or undeliverable, the customer will be responsible for any return shipping or taxes.

Tracking:

You will receive a confirmation email once your item(s) are boxed up and ready to ship. It will include your tracking number and you can track your package from that email. Some tracking updates will not appear for a few days after the package ships, depending on where it is traveling to.

There is very limited tracking to international customers. Your order will be delivered to your country's Customs office by USPS. You will see one tracking update once we ship the package, then possibly none while it travels to your country. Your Customs office will then process the package and this could take a couple of days or a couple of weeks or more, depending on how fast your Customs office is. Once cleared, it will be delivered by your local postal service, usually the same one that delivers your mail to you. Delays can occur for various reasons during shipping or while in Customs and we will not know why. Check your local postal carrier's website to see if there are any further details about your package once it clears Customs.